iPromise Education & Visa Services (Last Updated: October 2025)
Welcome to iPromise Education & Visa Services. By accessing our website, engaging our services, or scheduling a consultation, you agree to comply with and be bound by the following Terms and Conditions. These terms govern the contractual relationship between you (the “Client”) and iPromise Education & Visa Services (the “Service Provider,” “we,” “us,” or “our”).
1.1. Description of Services We provide professional advice, guidance, and assistance relating to Australian education placement, migration strategy, visa application preparation and lodgement, and representation for appeals (such as before the Administrative Appeals Tribunal – AAT), as agreed upon in a separate, specific Client Service Agreement (CSA) signed after the initial consultation.
1.2. Limitation of Services We are not lawyers or a government agency. We cannot guarantee the grant of any visa or admission to any institution, as the final decision rests solely with the Department of Home Affairs (DHA) or the relevant educational body. Our role is to maximize your chances of success by providing ethical, accurate, and complete advice based on current laws and policy.
2.1. Initial Consultation Fee An initial consultation, whether in-person or virtual, is subject to a non-refundable fee of $220 AUD (GST inclusive), payable at the time of booking. This fee covers a dedicated review of your profile and a strategic advice session with a Registered Migration Agent.
2.2. Service Fees All fees for full representation and service packages will be clearly detailed in the specific Client Service Agreement (CSA) provided to you after the initial consultation. Fees are typically payable in agreed-upon installments.
2.3. Government Charges and Third-Party Costs Our service fees do not include mandatory third-party costs, such as:
Visa application charges (VAC) paid to the DHA.
Skills assessment fees.
Medical examination fees.
Police check fees.
English language test fees (e.g., IELTS/PTE). The Client is solely responsible for paying all third-party costs.
2.4. Refunds Fees paid for the Initial Consultation are non-refundable. Refunds for services under a CSA are governed by the terms specified in that agreement, the National Consumer Law, and the MARA Code of Conduct. Generally, fees for services already rendered are non-refundable.
3.1. Provision of Information The Client must provide accurate, truthful, and complete information, documentation, and instructions promptly when requested by iPromise. The Client acknowledges that providing false, misleading, or incomplete information may lead to visa refusal, application withdrawal, or visa cancellation by the DHA.
3.2. Timeliness The Client must respond to all requests for information or documentation from iPromise within the requested timeframe. Delays may affect application timelines and validity.
3.3. Legal Compliance The Client remains solely responsible for maintaining the validity of any existing visa and for adhering to all Australian laws while engaging our services.
4.4. Termination by Client The Client may terminate the CSA at any time by providing written notice. In the event of termination, the Client will be charged for all professional services rendered up to the date of termination, and any outstanding fees will become immediately due.
4.5. Termination by iPromise We reserve the right to terminate the CSA immediately and cease all work if the Client:
Provides false, misleading, or fraudulent information.
Fails to pay fees or outstanding invoices within the agreed terms.
Becomes abusive, threatening, or uncooperative towards our staff.
We are committed to protecting your privacy. Your personal and sensitive information is managed according to our comprehensive Privacy Policy, which is incorporated into these Terms and Conditions. We adhere strictly to the confidentiality requirements of the MARA Code of Conduct and the Privacy Act 1988 (Cth).
6.1. Accuracy of Advice Our advice is based on the Australian migration and education laws and regulations in effect at the time the advice is given. Laws, policies, and program availability are subject to change without notice by the Australian Government. We are not liable for changes to laws or policies that occur after advice has been provided.
6.2. No Guarantee The Client acknowledges that iPromise cannot guarantee the outcome of any application. Our liability for any loss suffered by the Client as a result of our negligence or breach of contract is limited to the extent permitted by law, and typically to the fees paid by the Client to iPromise for the specific service where the breach occurred.
These Terms and Conditions shall be governed by the laws of Queensland, Australia, and the parties submit irrevocably to the exclusive jurisdiction of the courts of Queensland, Australia.
iPromise reserves the right to amend these Terms and Conditions at any time. The most current version will always be posted on our website. Continued use of our services after any such changes constitutes your acceptance of the new Terms and Conditions.
By proceeding with a consultation or entering into a Client Service Agreement with iPromise Education & Visa Services, you acknowledge that you have read, understood, and agree to these Terms and Conditions.
