iPromise Education & Visa Services (Last Updated: October 2025)
iPromise Education & Visa Services (referred to as “iPromise,” “we,” “us,” or “our”) is committed to protecting your privacy. As a professional education and migration consultancy, handling your personal and sensitive information with integrity, honesty, and care is central to our promise. This policy outlines how we manage your personal information in compliance with the Australian Privacy Principles (APPs), the Privacy Act 1988 (Cth), and the standards required for international clients, including those under GDPR.
We only collect personal information that is reasonably necessary for us to provide our services—guiding you through the study, migration, and settlement process in Australia.
What We Collect:
| Category | Examples of Data Collected | Purpose of Collection |
| Identity/Contact | Name, address, phone number, email address, date of birth, passport details. | To communicate with you, verify your identity, and lodge applications. |
| Sensitive/Migration | Educational qualifications, employment history, financial information, marital status, health information (required for visa), criminal records (required for visa). | To assess visa eligibility, lodge formal visa applications with the Department of Home Affairs (DHA), or complete university/college admissions. |
| Usage/Technical | IP address, browser type, device information, and activity on our website (collected via cookies). | To improve website performance, understand client needs, and track marketing campaign effectiveness. |
How We Collect It
Directly from you: Through forms on our website, emails, phone calls, virtual or in-person consultations, and documents you provide to us.
From third parties (with your consent): From educational institutions, skills assessing bodies, the Department of Home Affairs (DHA), or previous migration agents/lawyers.
We will use and disclose your personal information only for the primary purpose for which it was collected (the Primary Purpose), or for a related secondary purpose that you would reasonably expect.
Primary Purposes Include:
Providing migration and education advice, assessments, and services.
Preparing and lodging visa applications, admission applications, and ART appeals.
Complying with our legal obligations as a MARA-registered migration agent.
Communicating with you about your application status and required documents.
Disclosure to Third Parties:
We will only disclose your information when necessary to fulfill the Primary Purpose. This may include disclosure to:
The Department of Home Affairs (DHA) and other Australian government bodies.
The Administrative Review Tribunal (ART).
Educational institutions (universities, colleges) for admission purposes.
Relevant skills assessment bodies.
Overseas Student/Visitor Health Cover (OSHC/OVHC) providers.
Our professional advisors (e.g., auditors, lawyers).
IT and cloud service providers that assist in securing and managing our data.
We do not sell your personal information.
We take reasonable steps to ensure that the personal information we collect and hold is accurate, complete, and up-to-date.
Security Measures:
Information is stored securely in password-protected, encrypted systems and files.
Physical copies (if any) are kept in secure, access-controlled premises.
Our staff is trained on privacy obligations and access to your data is restricted to those who need it to provide service.
Overseas Disclosure (GDPR & APP Compliance):
To lodge your visa and admission applications, we necessarily transfer your data to Australia. When transferring data to overseas third parties (e.g., an overseas skills assessing body), we take reasonable steps to ensure the recipient adheres to principles substantially similar to the APPs or the GDPR.
You have the right to request access to the personal information we hold about you and to request corrections if you believe the data is inaccurate, incomplete, or outdated.
To make a request, please contact our Privacy Officer (details below).
We will respond to your request within a reasonable time (usually 30 days).
In rare circumstances (e.g., where access would prejudice legal proceedings), we may refuse access in accordance with the APPs, but we will provide written reasons.
If you are a resident of the European Union (EU) or the United Kingdom (UK), your data is handled in compliance with the General Data Protection Regulation (GDPR). In addition to the rights above, you also have the right to:
Erasure (Right to be Forgotten): Request the deletion of your data when it is no longer necessary for the purpose it was collected (subject to legal obligations, especially MARA/DHA requirements).
Restrict Processing: Request that we stop processing your data under certain conditions.
Data Portability: Request your data in a structured, commonly used, and machine-readable format.
Our website uses cookies to improve user experience and analyze traffic. You can choose to accept or decline cookies. Declining cookies may limit the functionality of our website.
If you have a complaint about how we have handled your personal information, or if you believe we have breached the APPs or your GDPR rights, please contact our Privacy Officer immediately.
We will investigate your complaint and attempt to resolve it promptly and fairly. If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC).
| Detail | Information |
| Address | 124 Park Avenue, Nirimba, 4551, QLD, Australia |
| Phone | 0452 407 123 |
| mtamang@ipromise.edu |
